Key commitments

We are committed to assessing our impact and focusing our efforts in the following key areas.

We evaluate our supply chain to identify the industries, countries and issues where we have the greatest opportunities to identify and address risks and have a positive impact on workers. In the event we identify an issue in our supply chain, we act fast and prioritise solutions from the workers’ point of view. We work with industry partners to prevent systemic issues and implement programs that support continuous improvement for our suppliers and workers.

As a part of our due diligence efforts to identify, prevent and mitigate adverse impacts, we leverage internal and external data, and guidance from external stakeholders including industry experts, civil society groups and non-governmental organizations. In 2020, we will expand our risk assessment approach by engaging in an enterprise-wide assessment of our salient human rights risks and conduct human rights impact assessments to deep dive on specific products, regions or risk areas, which we will communicate to customers and stakeholders.

Safe Workplaces
Safe and healthy workplaces are a top priority for Amazon. We have global teams who partner with suppliers to increase worker awareness of safety issues, promote worker participation in their safety culture, and promote initiatives focused on the well-being of workers regarding issues that matter most to them.

Our suppliers must provide workers with a safe and healthy work environment; suppliers must, at a minimum, comply with applicable laws regarding working conditions. In addition, we are committed to driving improvement in these key priority areas: (1) occupational safety, including adequate machine safeguarding, and ensuring that suppliers continually identify, evaluate and control physically demanding tasks to ensure that worker health and safety is not jeopardised; (2) emergency preparedness and response planning; and (3) sanitation and housing, where if suppliers provide residential facilities for their workers, they must provide clean and safe accommodations.

We conduct on-site audits of suppliers’ safety conditions throughout our business relationship—often multiple times per year. This includes assessments of protections such as adequate fire safety systems, sanitary dormitories and facilities, and adequate machine safeguarding.

We require suppliers to address these issues prior to beginning production with Amazon. Audit and assessment results are reviewed regularly by the leadership of the appropriate business, and corrective action plans are implemented with suppliers as needed.

Freely Chosen Employment
We will not tolerate the use of forced labour in our supply chain. Our Supplier Code of Conduct prohibits all forms of forced labour and human trafficking; this includes charging workers recruitment fees, holding passports or personal documentation, and coercion to work by threats of deportation or contacting immigration authorities. During our investigations, we track where vulnerable workers migrated from and how much they paid in recruitment fees. If fees have been paid, we require the supplier to reimburse workers in full.

We are collaborating with industry-wide efforts to address these issues holistically and spur change in the broader recruitment industry. These include:

  • Tech Against Trafficking: Tech Against Trafficking is a coalition of technology companies collaborating with global experts to help eradicate human trafficking using technology.
  • Global Business Coalition Against Trafficking (GBCAT): GBCAT is a business-led collaborative initiative working to eliminate human trafficking in global business operations.
  • Responsible Labor Initiative: The Responsible Labor Initiative is a multi-industry, multi-stakeholder initiative focused on ensuring that the rights of workers vulnerable to forced labour in global supply chains are consistently respected and promoted.

Find out more about our approach to forced labour in our Modern Day Slavery Statement.

Empowering Women
Quality jobs for women translate to positive impacts for communities, and we are actively working to empower women across dimensions of health, finance and career development. This includes collaborating with globally-recognised programmes such as Better Work and, in 2019, beginning an initiative with Business for Social Responsibility’s HERproject™. To date, over 8000 women in our supply chain are involved in BSR HERproject™.

Fair Wages
We are committed to working closely with suppliers, business partners and multi-stakeholder associations to monitor and promote continuous improvement in working conditions, including fair and on-time payment of wages. We have dedicated teams across the globe that work directly with suppliers to track and report performance against these standards

Our suppliers are required to pay legally required compensation (including overtime and benefits), and we encourage our suppliers to continuously evaluate whether workers earn enough to meet their basic needs and the needs of their family

We require all eligible suppliers to enrol in the Better Work programme. By working with suppliers and training workers on their rights, Better Work is able to help workers improve wages over time.

Environmental Protection
Our aim is to ensure that our products do not cause unnecessary environmental harm, and positively impact people and communities. We are a member of the Sustainable Apparel Coalition (the Coalition). The Coalition is an industry-wide group of leading clothing and footwear brands, retailers, manufacturers, non-governmental organisations, academic experts and government organisations working to reduce the environmental and social impacts of products around the world.

We encourage our Private Brands suppliers to evaluate their practices using the Coalition’s Higg Index. We are committed to driving adoption of this assessment and helping our suppliers understand their environmental impact.

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