Amazon Global Human Rights Principles
We are committed to ensuring the people, workers and communities that support our entire value chain are treated with fundamental dignity and respect. We strive to ensure that the products and services we provide are produced in a way that respects human rights.
While it is the duty of governments to protect human rights, Amazon recognises our responsibility to respect and uphold internationally recognised human rights through the ethical treatment of our workforce and those within our value chain. Guided by the United Nations Guiding Principles on Business and Human Rights, we commit to embedding respect for human rights throughout our business. We continuously evaluate our operations and value chain to identify, assess and address salient human rights risks; engage key stakeholders; and prioritise key areas where we have the greatest opportunity to have a positive impact on workers and communities. Our approach on human rights is informed by international standards; we respect and support the Core Conventions of the International Labour Organization (ILO), the ILO Declaration on Fundamental Principles and Rights at Work and the UN Universal Declaration of Human Rights.
We are committed to investing in our employees, the workers who make our products and the communities in which we operate. These principles outline our approach to human rights across all aspects of our company.
We endeavor to provide safe, inclusive and respectful workplaces, in both our own operations and those throughout our value chain.
Safe and healthy workplaces: We strive to be the most safety-centric organisation in the world. We provide a clean, safe and healthy work environment. The health, wellness and safety of our workers is our number one priority. Everyone has the right to a safe and healthy workplace with appropriate rules and practices for reporting and preventing accidents, injuries and unsafe conditions, procedures or behaviors.
Diversity and Inclusion: We are committed to diversity and inclusion throughout our business. We seek individuals from all backgrounds to join our teams, and we encourage people to bring their authentic, original and best selves to work.
Equal opportunity: We are committed to ensuring that all workers are treated equally, and we do not tolerate discrimination based on race, color, national origin, gender, gender identity, sexual orientation, religion, disability, age, political opinion, pregnancy, migrant status, ethnicity, caste, marital or family status, or similar personal characteristics in hiring and working practices, such as job applications, promotions, job assignments, training, wages, benefits and termination. Our aim is to ensure employment decisions and actions are based only on business-related considerations – focused solely on an individual’s ability to perform the work, not their personal characteristics. As outlined in our Code of Business Conduct and Ethics, we do not tolerate discrimination, violent and threatening behavior, or harassment.
Freely chosen employment: We do not tolerate the use of child labor, forced labor, or human trafficking in any form – including slave labor, prison labor, indentured servitude, or bonded labor – in our operations or value chain.
Employee communication: We value worker feedback. We firmly believe it is in our employees’ and the company’s best interests to continue our direct communications and the best way to effect positive change is for our employees to continue working directly with their managers throughout the company. We respect freedom of association and our employees’ right to join, form, or not to join a labor union or other lawful organisation of their own selection, without fear of reprisal, intimidation, or harassment. We provide training to employees on topics covered within the Code of Business Conduct and Ethics, including how to submit anonymous complaints to Amazon’s third-party Ethics Hotline. We are committed to providing our employees with appropriate access to grievance mechanisms and remedial action.
We promote safe, inclusive and respectful workplaces with our third-party suppliers and service providers. We seek suppliers committed to these same principles. Amazon’s Supply Chain Standards set forth requirements governing labor standards and working conditions. We implement this commitment through dedicated programs that communicate our expectations to the third-parties we work with, monitor working conditions where products are made or services provided, implement plans to address issues and make improvements where necessary, and engage with stakeholders working to address specific and systemic issues.
How We Do This
Integration throughout our business: We expect and encourage everyone in our business to embed these principles into their everyday work and provide employee training to raise awareness on them. We strive to evaluate and understand the impact of each part of our business on human rights, to address and mitigate negative impacts, and to invest in the people behind the products and services we provide.
Continuous improvement: To ensure we are continuing to hold the highest standards, we continuously review our policies and practices to ensure alignment with these principles and regularly provide updates on progress to senior leadership.
Collaboration: In support of these efforts, we value ongoing collaboration with a broad range of stakeholders, helping us remain vigilant and aware of the potential impacts – both positive and negative – of our products and services on the rights, interests and well-being of our employees, customers and communities around the world.
Amazon seeks to be Earth’s most customer-centric company. We are passionate builders guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence and long-term thinking. We bring these principles to everything we do, including how we approach human rights.
Our operations: Amazon believes that the people, workers and communities who support our business should be treated with fundamental dignity and respect. In 2019, we employed approximately 798,000 full-time and part-time workers across the globe. We manage our operations, including the people working in them, in three segments: North America, International and Amazon Web Services (AWS). Our online and physical stores enable hundreds of millions of unique products to be sold by us and by third parties. We source, manufacture, sell and deliver millions of products to consumers.
Our products: Amazon Consumer Private Brands and Amazon Devices offer our customers products spanning diverse categories including apparel, food and beverages, electronics and home goods. Amazon’s suppliers are located around the world and produce, manufacture, assemble or provide goods or services that are sold and delivered to Amazon.
Third-party sellers: Third parties sell products directly to customers on Amazon.com spanning broad product categories. These orders are either fulfilled by Amazon using our operations or shipped directly by the seller to the customer.
Fulfilment and logistics: More than 250,000 full-time associates support our global network of fulfilment centres. Amazon Fulfilment is where our employees, technology and innovation come together every day to deliver for our customers. Fulfilment facilities run multiple shifts per day, and employees perform a number of roles – from leading teams to boxing up orders and shipping directly to our customers. We fulfil customer orders in a number of ways using our transportation supply chain. We operate North America and International fulfilment and delivery networks and have co-sourced and outsourced arrangements in certain countries. We also provide digital delivery and offer products in our physical stores as well.
AWS: AWS offers over 175 fully featured services from data centres globally. Ours is the largest global infrastructure footprint of any provider, and this footprint is constantly increasing. AWS teams around the world are building the future. Our people solve a wide variety of technical challenges, always focusing on the customer. Millions of customers – including the fastest-growing start-ups, largest enterprises and leading government agencies – trust AWS to power their technology infrastructure. To find out more about AWS, visit aws.amazon.com.