Amazon Global Human Rights Principles

We are committed to ensuring that the people, workers and communities who support our entire value chain are treated with fundamental dignity and respect. We strive to ensure that the products and services we provide are produced in a way that respects human rights.

While it is the duty of governments to protect human rights, Amazon recognises our responsibility to respect and uphold internationally recognised human rights via the ethical treatment of our workforce and those within our value chain. Guided by the United Nations Guiding Principles on Business and Human Rights, we commit to embedding respect for human rights throughout our business. We continuously evaluate our operations and value chain to identify, assess and address salient human rights risks; engage key stakeholders; and prioritise key areas where we have the greatest opportunity to have a positive impact on workers and communities. Our approach on human rights is informed by international standards; we respect and support the Core Conventions of the International Labour Organization (ILO), the ILO Declaration on Fundamental Principles and Rights at Work, and the UN Universal Declaration of Human Rights.

We are committed to investing in our employees, the workers who make our products and the communities in which we operate. These principles outline our approach to human rights across all aspects of our company.

Our workplace

We endeavour to provide safe, inclusive and respectful workplaces, in both our own operations and those throughout our value chain.

Safe and healthy workplaces: We strive to be the most safety-centric organisation in the world. We provide a clean, safe and healthy work environment. The health, wellness and safety of our workers is our number one priority. Everyone has the right to a safe and healthy workplace with appropriate rules and practices for reporting and preventing accidents, injuries and unsafe conditions, procedures or behaviours.

Diversity and Inclusion: We are committed to diversity and inclusion throughout our business. We seek individuals from all backgrounds to join our teams, and we encourage people to bring their authentic, original and best selves to work.

Equal opportunity: We are committed to ensuring that all workers are treated equally, and we do not tolerate discrimination based on race, colour, national origin, gender, gender identity, sexual orientation, religion, disability, age, political opinion, pregnancy, migrant status, ethnicity, caste, marital or family status, or similar personal characteristics in hiring and working practices, such as job applications, promotions, job assignments, training, wages, benefits and termination. Our aim is to ensure that employment decisions and actions are based only on business-related considerations – focused solely on an individual’s ability to perform the work, not their personal characteristics. As outlined in our Code of Business Conduct and Ethics, we do not tolerate discrimination, violent and threatening behaviour or harassment.

Freely chosen employment: We do not tolerate the use of child labour, forced labour or human trafficking in any form – including slave labour, prison labour, indentured servitude or bonded labour – in our operations or value chain.

Employee communication: We value worker feedback. We firmly believe that it is in our employees’ and the company’s best interests to continue our direct communications, and the best way to effect positive change is for our employees to continue working directly with their managers throughout the company. We respect freedom of association and our employees’ right to join, form or not to join a labour union or other lawful organisation of their own selection, without fear of reprisal, intimidation or harassment. We provide training to employees on topics covered within the Code of Business Conduct and Ethics, including how to submit anonymous complaints to Amazon’s third-party Ethics Hotline. We are committed to providing our employees with appropriate access to grievance mechanisms and remedial action.

Our suppliers

We promote safe, inclusive and respectful workplaces with our third-party suppliers and service providers. We seek suppliers committed to these same principles. Amazon’s Supply Chain Standards set forth requirements governing labour standards and working conditions. We implement this commitment via dedicated programmes that communicate our expectations to the third parties we work with, monitor working conditions where products are made or services provided, implement plans to address issues and make improvements where necessary, and engage with stakeholders working to address specific and systemic issues.

How we do this

Integration throughout our business: We expect and encourage everyone in our business to embed these principles into their everyday work and provide employee training to raise awareness on them. We strive to evaluate and understand the impact of each part of our business on human rights, to address and mitigate negative impacts, and to invest in the people behind the products and services that we provide.

Continuous improvement: To ensure that we are continuing to hold the highest standards, we continuously review our policies and practices to ensure alignment with these principles and regularly provide updates on progress to senior leadership.

Collaboration: In support of these efforts, we value ongoing collaboration with a broad range of stakeholders, helping us remain vigilant and aware of the potential impacts – both positive and negative – of our products and services on the rights, interests and well-being of our employees, customers and communities around the world.

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