Goals & Progress
An image of a wind farm in a green field with windmills around it.
An image of a wind farm in a green field with windmills around it.

Goals and Progress

As part of Amazon’s mission to be Earth’s most customer-centric company, we are committed to building a sustainable business for our employees, customers and communities. We are driving towards a net-zero carbon future where the people that support our entire value chain are treated with dignity and respect.
Net-Zero Carbon by 2040
In 2019, Amazon co-founded The Climate Pledge – a commitment to achieve net-zero carbon emissions across our business by 2040 and to invite others to sign on to this new level of ambition. As part of our path to the Pledge, Amazon has made significant commitments towards reaching our goal:
Reaching net-zero carbon emissions across our operations by 2040
On a path to powering our operations with 100 % renewable energy by 2025
Making 50 % of all shipments net-zero carbon by 2030
Deploying 100,000 custom electric delivery vehicles by 2030
Investing 2 billion USD to support the development of decarbonising technologies and services
Investing 100 million USD in reforestation projects and climate mitigation solutions
"This is the start of a defining and decisive decade. The COVID-19 pandemic took millions of lives and dramatically impacted our families, our customers, our employees and our global value chain. But it has also brought about a moment of pause and an opportunity to reconsider the resilience of both humankind and our planet, making it clear how interconnected and interdependent we all are. By keeping the past year’s learnings in mind, we can successfully address societal shifts, avoid the worst impacts of climate change and meet the Sustainable Development Goals."
A woman stands with her arms across her chest, smiling at the camera
Kara Hurst
Vice President, Worldwide Sustainability
Like many companies and countries that invest in long-range goals, we know that the path to achieving net-zero carbon will be challenging, perhaps not following a linear progression from year to year. A goal of this scale requires bold commitments and innovation to transform our entire business over a prolonged period of time, along with perseverance and daily actions by business leaders. Across our company, we are laying the groundwork for the next 20 years of accelerated progress, starting with real-time carbon reporting structures to equip teams with actionable data and help them reduce carbon emissions in every part of our business.

At the same time, we are making significant investments in both proven and emerging technologies to address the largest contributors to our carbon footprint – deploying new renewable energy projects, electrifying our fleet of delivery vehicles, retrofitting buildings and more. We are also helping to build a cross-sector community of companies, organisations and partners through The Climate Pledge to collectively solve the challenges of decarbonising our economy.
  • 2020
    World’s largest corporate purchaser of renewable energy
    Became the world’s largest corporate purchaser of renewable energy and reached 65 % renewable energy across our business
    An employee with a hard hat faces a field of wind turbines, with blue sky and light clouds in the background.
    • The Climate Pledge Fund
      Launched The Climate Pledge Fund, a 2 billion USD investment programme to support the development of sustainable and decarbonising technologies and services, and invested in several visionary companies
    • Climate Pledge Friendly
      Launched Climate Pledge Friendly, a new programme to help make it easy for customers to discover and shop for more sustainable products, and certified 75,000 products as Climate Pledge Friendly
    • Electric Delivery Vehicles
      Delivered more than 20 million packages to customers in electric delivery vehicles across North America and Europe in 2020
    • Sustainable Devices
      Launched our most sustainable devices to date and committed to building new renewable energy projects until we account for the energy consumption of all Amazon devices
    • Climate Pledge Arena
      Secured the naming rights to Climate Pledge Arena and submitted registration to become the world’s first net-zero-carbon-certified arena
Our commitment to a sustainable future depends upon the people who support our value chain each and every day – from the factory workers who make the products we sell, to the associates in our fulfilment centres, to the drivers who deliver packages to our customers. We are committed to ensuring that our employees, workers and communities are treated with dignity and respect. While these fundamental values have been long-held at Amazon, in 2019, we codified them into a set of Human Rights Principles, reaffirming our commitment to human rights and outlining our approach across all aspects of our business.

In 2020, we built upon this commitment initiating a human rights saliency assessment in accordance with the United Nations Guiding Principles on Business and Human Rights. The results of this assessment help us prioritise key areas where we have the greatest opportunity to have a positive impact on workers and communities. We know we have more to do, and we are committed to continuously widening our lens to better understand the potential human rights impacts of our business.
  • 2020
    2 Billion USD for Housing Equity
    Launched a 2 billion USD Housing Equity Fund to preserve and create more than 20,000 affordable homes in the US
    • Pay Equity
      Women at Amazon earnt 100.0 cents for every dollar that men earnt performing the same jobs, and minorities earnt 99.2 cents for every dollar that white employees earnt performing the same jobs
    • Racial Justice
      Together with our employees, Amazon donated more than 27 million USD through an employee match programme to organisations working to bring about social justice and improve the lives of Black and African Americans
    • Employing Veterans
      Employed more than 40,000 veterans and military spouses, surpassing our goal of 25,000 by 2021
    • Human Trafficking Training
      Trained 100 % of our internal fleet of drivers to identify and respond to potential victims of human trafficking they might encounter on the road through the Truckers Against Trafficking curriculum, achieving our 2020 goal
    • Human Rights
      Conducted Amazon’s first human rights saliency assessment to help us further identify, prioritise and design initiatives to advance our human rights commitments
COVID-19 Response
We are proud of the progress we made towards our sustainability goals and commitments in 2020, a year of unprecedented challenges for our world. Since the early days of the COVID-19 pandemic, we worked non-stop to make hundreds of changes to our operational processes to protect the health of our employees and communities. We invested more than 11.5 billion USD in COVID-related initiatives, with safety measures, supplies and special benefits for our front-line employees.

When jobs were lost during the pandemic, Amazon helped get people back to work: we recruited 500,000 new employees, whose jobs in hospitality, restaurants, travel and other industries had been lost or furloughed. To support the communities that we are proud to call home, we donated millions of dollars in cash grants and in-kind contributions to local businesses and organisations fighting the COVID-19 outbreak across the globe.
  • 2020
    11.5 billion USD on COVID-19-related measures
    Provided more than 2.5 billion USD in bonuses and incentives for our teams globally, part of the 11.5 billion USD we invested in COVID-19-related measures overall in 2020
     medical supplies from the Coalville Fulfilment Centre
    • Relief Fund for Partners
      Established a 25 million USD relief fund for partners and seasonal associates facing financial hardship or quarantine during the COVID-19 pandemic
    • AWS Diagnostic Development Initiative
      Launched the 20 million USD AWS Diagnostic Development Initiative to accelerate COVID-19 research
    • Process Updates
      Made hundreds of process updates, including enhanced cleaning and social distancing measures, across operations worldwide
    • Personal Protective Gear
      Distributed personal protective gear, including millions of masks for employees
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